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CSMC Quality Investigation Manager

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Business Unit Pratt & Whitney Job ID 01474091 Most Recent Date Posted 09/30/2021 City Middletown State Connecticut Country United States

Date Posted:



United States of America


PW102: Middletown Aircraft Rd P.O. Box 611, Middletown, CT, 06457 USA

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?
The Cold Section Quality Clinic is a challenging, fast paced, high visibility environment. The ideal candidate is one that is an independent self-starter, has high energy, can work well with others, and can lead by influence.

Key Responsibilities:

  • Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust systemic root cause, and follow up of corrective/preventive action implementation.

  • Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes and Clinic Assists for high pain organizational issues

  • Foster and maintain cooperative relationship with Program Quality, Product Recall, DCMA, and leverage clinic to clinic interaction across PW enterprise

  • Manage aged-restricted inventory related to escape investigations

  • Improve RCCA proficiency throughout assigned organization

  • Drive personal improvement in RCCA competency

  • Maintain Quality Clinic and individual certifications

  • Support the maintenance of all Clinic Metrics

  • Maintain ACE/CORE discipline and certification

Basic Qualifications:

  • Familiarity with the 8D process is required.

  • Bachelor’s degree in technical field required (e.g., Engineering, Manufacturing, Quality)

  • 5+ years of experience in Quality, Manufacturing and/or Engineering with a minimum of 3 years in the aerospace industry

  • US citizenship required due to government contracts

Preferred Qualifications:

  • Knowledge of ACE/RCCA tools and proficiency in driving robust, systemic RCCA

  • Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.

  • Working proficiency in SAP is preferred

  • Demonstrated strategic written and verbal communication skills

  • Demonstrated proficiency in MS PowerPoint, Excel, OneNote, MS Word

  • Excellent project management and presentation skills

  • Ability to lead others, develop and execute action plans, influence decisions, and drive change

  • High energy, dynamic individual who strives for continuous improvement

  • Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers

  • Results-focused work ethic to resolve issues in a timely manner

  • A strong desire to succeed and pursue continued growth and developmental opportunities

  • Knowledge of non-conforming material management processes

This position allows for development / increased proficiency in the following competencies:

  • Communication skills

  • Strategic Leadership

  • Analytical Thinking

  • Adaptability

  • Customer Focus

  • Teamwork 

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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