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Business Process Manager

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Business Unit Pratt & Whitney Job ID 01475995 Most Recent Date Posted 09/30/2021 City East Hartford State Connecticut Country United States

Date Posted:



United States of America


PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

Pratt & Whitney, a recognized leading producer of the world’s most powerful jet engines, is looking for dedicated individuals to support our great company.

If you aspire to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you’ve been looking for. You will be part of a rare, evolving, globally diverse company that’s moving fast to shape the future of aviation. Customers all over the world depend on our technology and the people behind it. We design, invent and deliver the most advanced and diverse range of engines on the market. As part of this dynamic team, you will help answer today’s challenges in powered flight while shaping and supporting tomorrow’s solutions.

Pratt & Whitney is looking for a high performance forward-thinker with a big picture mindset to lead the standardization and optimization/automation of Aftermarket Global Quality (GQ) processes. You will drive process and standard work initiatives across GQ while aligning and bringing to bear initiatives in our global network of maintenance facilities. As an Aftermarket Global Quality Assurance Business Process Manager, you will work to integrate good practices across our network.

Success will be measured based upon the successful transformation of GQ and improvement in the relevant key performance indicators and customer satisfaction. You will plan, support, and refine processes and tools, as well as coach others and develop standards. This position will report to the Executive Director of Aftermarket Quality. Coordination with internal and external stakeholders will also be necessary as required.

Key Responsibilities:

  • Build relationships across Global Quality to determine specific needs and pain points that can be addressed through process improvements and technology
  • Provide daily support to business and Global groups
  • Support Continuous Improvement and process improvement through Lean and ACE methods as a change management agent, using Value Stream Mapping and other relevant methods
  • Establish appropriate improvement strategies based on current opportunities. Use of ACE fundamentals including QCPC and RCCA/DIVEs to refine and improve processes based on data
  • Provide functional knowledge and maintain insight to current industry standard methodologies and how they can be applied

Basic Qualifications:

  • 5+ years of experience in Quality, Continuous Improvement and/or Operations
  • Bachelor’s Degree

Preferred Qualifications:

  • Demonstrated expertise with Supplier Development/Performance methods and tools
  • Demonstrated ability to lead high impact teams
  • Ability to work with technical teams
  • Able to craft clear communication to a broad audience, including Executives
  • Experience with MS Office products
  • Shown strength in leading a portfolio of projects
  • Significant MRO experience
  • ACE Associate, ACE Practitioner Preferred
  • Strong analysis and problem-solving skills, able to identify and structure issues, and create recommendations/solutions

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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