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Aftermarket Customer Service Manager

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Business Unit Pratt & Whitney Job ID 01454073 Most Recent Date Posted 06/22/2021 City Lansing State Michigan Country United States

Date Posted:

2021-05-26-07:00

Country:

United States of America

Location:

PW702: P&W Autoair, Inc. 5640 Enterprise Dr., Lansing, MI, 48911 USA

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

Manages all operational aspects of assigned program(s). 
Requires customer interface, shop floor coordination and interdepartmental communication.
Coordinates the program(s) with the assigned engineers - manufacturing, design, quality - and the customer.
Serves as the liaison between the customer and the company; handles customer requests, delivery date adjustments, and troubleshooting efforts.
Interfaces with the Materials Department regarding procurement of necessary parts, materials, and services.
Schedules orders for assigned programs and generates the required program documents (i.e., Engineering coordinator memos, EVA reports, method statements, etc.).

  • Assists with pricing and cost information.

  • Provides technical assistance to and coordination of production activities.

  • Ensures the Operations staff meets the customer's delivery requirements.

  • Ensures a timely response to all customer inquiries.


Directs and participates in customer contact and customer support activities, including phone calls with customers, providing quotations, submitting complete and accurate teardown and work scope evaluation reports on a weekly basis, and reviewing and providing the final warranty investigation reports to our customers.

Basic Qualifications:

  • Bachelors Degree is required, preferably in Mechanical Engineering, Engineering Mechanics or Aeronautical Engineering, with 6 -10+ years of experience.
  • Masters Degree is preferred, with 4 - 7+ years of experience.
  • ​US Citizenship required due to government contracts

Experience/Qualifications

  • Five to eight years of managerial work experience is required.

  • Familiar with tool design, material processing, metal and composites and/or plastics, and aerospace overhaul and repair.

  • Ability to read and interpret technical publications including blue prints and engineering drawings.

  • Ability to solve technical problems including improvement of tools and fixtures, equipment failures, and manufacturing process problems.

  • Proficiency with Microsoft Office is required.  Microsoft Project and Pro/Engineer software experience is desired.



Proficiency with Microsoft Office is required.  Microsoft Project and Pro/Engineer software experience is desired.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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